Credit & Collection Officer  

Job Brief:

The Credit & Collection Officer is responsible for managing the company’s credit risk and ensuring the timely collection of receivables. This role involves evaluating customer creditworthiness, setting appropriate credit limits, monitoring outstanding balances, and implementing effective collection strategies. The officer will also collaborate with internal teams to improve cash flow and mitigate financial risks.

Credit Management:
• Assess the creditworthiness of new and existing customers using financial analysis and credit scoring models;
• Develop and implement credit policies, procedures, and terms in alignment with company objectives;
• Approve or recommend credit limits and payment terms based on customer evaluations;

Collections Management
• Monitor accounts receivable and ensure timely collection of outstanding balances;
• Implement strategies to reduce days sales outstanding and minimize overdue accounts;
• Build and maintain harmonious relationships and negotiate payment plans with customers in cases of delayed payments and manage disputes;
• Collaborate with sales and customer service teams to resolve billing issues and improve collection efficiency;
• Maintain accurate records of all customer accounts and transactions; • Address customer inquiries and resolve issues related to collections and payments;
• Process incoming payments and update accounts accordingly;
• Prepare regular reports on collection activities, and aging accounts;

Risk Management:
• Identify and mitigate credit risks through proactive account monitoring and customer interactions;
• Prepare regular reports on credit risk exposure, aging of receivables, and collection performance; Recommend adjustments to credit policies based on economic trends and customer behavior;

Collaboration and Reporting:
• Work closely with the Accounting, Finance, and Treasury team to forecast cash inflows from receivables;
• Report on key metrics to the Management and provide insights into improving cash flow and credit management;
• Liaise with external agencies, such as credit bureaus and collection agencies, as needed.

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• At least 1-2 years of experience in billing, collections, or accounts receivable (depending on the company).
• Experience in using accounting software or ERP systems is an advantage.