Client Success Associate | Klaseko
Eden Holdings
- Makati, Philippines191 Salcedo, Legazpi Village, Makati, 1229 Kalakhang Maynila, PhilippinesMakatiKalakhang MaynilaPhilippinesPhilippines
- ₱15,000.00 - ₱18,000.00 / monthPHP150001800015000MONTH
- Full timeFULL_TIME
Expired 8 years ago
2017-05-12T16:00:00+00:00Job closed.
Job Description
- Manage client onboarding process to Klaseko’s platform
- Provide excellent client experience through phone, email, and in person presentations
- Establish relationships within the client’s organization to track satisfaction levels
- Build and maintain relationship with clients and key personnel within customer companies
- Provide subject matter expertise regarding Klaseko’s product and service offerings
- Work across Klaseko's organization to resolve any client issues in a timely manner
- Escalate and resolve areas of concern as raised by clients
- Alert the sales team to opportunities for futher sales within key clients
- Liaise or work with internal departments to ensure client needs are fulffied effectively
- Participate in Startup Events, EdTech Meetups, and Forums
- Assist team and management as needed
Minimum Qualifications
- Good client facing communication to manage project stakeholders (experience in customer service is a plus)
- Good time management and organizational skills
- Must be able to demonstrate aptitude for problem-solving and critical thinking
- Ability to work independently or as part of a team in a fast-paced environment
- Hardworking with a strong work ethic
- Strong interpersonal skills and ability to build rapport with customers
- Ability to do field work
Required Skills
- Business Correspondence
- Organizing and Planning
- Relationship Management
- Customer Service
- Time Management
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 191 Salcedo, Legazpi Village, Makati, 1229 Kalakhang Maynila, Philippines
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About Eden Holdings
Eden Holdings invests in promising early stage tech startups in Southeast Asia. It has investments in various spaces like E-Commerce, FinTech, Digital Marketing, Online Marketplaces, B2B Solutions, etc.