Job closed.
Job Description
Client Support Associate will work closely with the HelixPay Sales & Account Management teams to ensure that HelixPay clients enjoy an excellent experience while using our ticketing technology through answering client questions and solving any client issues. Associates shall also track and summarize common questions and concerns of clients and collaborate with our product development team to continually enhance our technology. Associates will become experts on the leading event technology in the Philippines and will get to work with many of the leading event organizers in the country.
- Responsible for Client management assisting with client's questions and concerns and solving basic operations issues.
- Track and summarize common questions and concerns.
- Work closely with the Operations Team.
- Communicate with users primarily via SMS, Messenger, and phone call.
- End to end processing of partner concern.
- Providing excellent client experience.
- Update tracker of client's concern daily.
- Monitor and assist events ticketing operations.
Minimum Qualifications
To succeed at HelixPay you should be:
- Smart, hardworking, and detail-oriented.
- Friendly with a positive attitude and able to communicate confidently in English and Tagalog.
- Passionate about working for a start-up and building an amazing company.
- Freshgrads are welcome to apply.
- Willing to learn
- Can work in a hybrid setup (for occasions where there will be a need to work onsite for events).
Perks and Benefits
- Paid Sick Leave
- Paid Vacation Leave
- Medical / Health Insurance
- Paid Holidays
Other
Hybrid Setup
Required Skills
- Relationship Management
- Conflict Resolution
- Interpersonal Skills
- Attention to Detail
- Time Management
- Problem Solving
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Management and Consultancy
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Makati, Metro Manila, Philippines
About HelixPay
HelixPay provides ticketing solutions and event & venue management technology in the Philippines. Our clients create products and experiences that people love; we build technology that makes it easy to earn revenue and enable a seamless experience for their customers.
We are a smart, fun, and high-energy team of 25 people building a pioneering new business in the Philippines. We are looking for a Legal Officer to ensure that our operations and business dealings align with all pertinent legal and internal guidelines. While years of experience would be ideal, we're equally excited about finding someone eager to dive into a more entrepreneurial environment, as opposed to a strictly corporate setting.