Customer Service Representative  

IMS OUTSOURCING SOLUTIONS INC. IMS Group powers the future of work by delivering global workforce solutions, since 2006. We have cemented our position as one of the pioneers in the outsourcing industry, by creating value-driven, innovative, and sustainable business solutions, and achieving unprecedented results through synergized partnerships. We empower businesses worldwide, consistently surpassing clients’ expectations with expert-led outsourcing services. Throughout our journey, we have successfully formed long-term and valuable relationships with some of the largest and most reputable brands in the world. With a commitment-driven approach, we are on a mission to continue to shift gears and transform every business and person we touch. OUR BUSINESS IMPACT Being in a people-centric business, IMS Group is all about servicing the customers’ needs, but with a creative spin. With our 16+ years of expertise, we have developed extensive strategies, comprehended the process gap, and successfully filled it with our innovative solutions. By taking our client’s entire delivery engine, re-engineering it in an offshore, low-cost environment, and providing complete service delivery to them, our aim is to eventually lead them to business excellence. Creating the entire business model that started way back in 2006, today, 200+ global brands benefit from IMS Group’s breakthrough solutions, contributing significantly to the world of recruitment and staffing. OUR DIVISIONS IMS Group is on a mission to reinvent ways to offer innovative global workforce solutions to clients across multiple industries. Being cause in the matter, we always strive to unlock the possibilities that lay beyond the realm of ‘outsourcing’. IMS People Possible, a brand of the IMS Group, is an Offshore Recruitment Services company that enables businesses to transform and evolve with its innovative, bespoke, and cost-effective recruitment solutions. Partnering with over 250+ recruitment brands across the UK, US, and APAC regions, we are one of the frontrunners in the offshoring industry for more than 18 years. We provide 360 °, 180 °, and single operational services from sourcing to compliance to staffing companies in various sectors, like IT, Healthcare, Engineering, Manufacturing, Education, Supply Chain, Construction, Finance, Oil, Gas & Energy, Pharmaceutical & Life sciences. IMS Decimal is a leading provider of Offshore Accounting and Financial Back-office Services that enables businesses in the US, UK, EU, and APAC regions to transform and evolve with innovative, bespoke, and cost-effective solutions. We are part of the IMS Group, a Global Workforce Solutions company that has worked with over 250+ brands for 18+ years. Sectors catered to: Recruitment, Accounting Firms, Franchise, Financial Advisory, Insurance Brokerage, Residential (Estate Agents, Estate Management), Healthcare Media and Broadcasting, Creative, Marketing and Digital Agencies, Renewables and Energy, Education (Schools and Private Colleges), Accounting Service Providers IMS Datawise stands as a premier offshore back-office services provider to various industries across the US, including Banking & Financial, Automotive, Insurance, Real Estate, and more. Our tailored solutions are meticulously crafted to address the diverse needs of businesses, ensuring optimal operations and maximum efficacy. Employing state-of-the-art technology and advanced tools, we deliver swift, precise, and dependable results in Mortgage Processes, Data Analysis & Reporting, Customer Experience Enhancement, Sales & Commercial Operations, as well as Risk & Compliance Management. IMS nHance provides Offshore Marketing Solutions. A cost-effective and tailor-made service, to boost your marketing performance and brand presence. With over 18 years of experience in the recruitment industry, we understand the needs and processes to attract talent, helping recruitment agencies to drive potential clients and candidates to their pool. As your Marketing Solutions Partner, we function as an extension, and valuable addition to your Marketing team. Sectors catered to: Healthcare, IT, Finance, Pharmaceutical & Life Sciences, Engineering, Education, Supply Chain, Manufacturing, Construction, Oil, Gas & Energy. IMS Nucleii specializes in delivering comprehensive Managed IT Services tailored specifically to your organization’s dynamic needs. With a profound understanding of the intricacies that characterize this field, our experts are dedicated to equipping you with cutting-edge tech services. Our services include managed IT, IT Support and Helpdesk, Monitoring, Server Management, Network Management, Backup as a Service (BaaS), O365 Managed Services, Cloud Services, Cyber Security Services, Remote IT Support, and IT Consulting. VALUING THE IMS CHARTER Building a positive future, with a conducive and inclusive culture… At IMS, we believe in fostering a collaborative environment that offers continuous growth opportunities to innovate – to learn – to rise. Placing our people above all has truly proved to be a recipe for a thriving workplace for us! By creating value-driven, innovative, and sustainable business solutions, we strive to transform every business and person we touch. WE VALUE… INTEGRITY Our open-door culture enables us to establish a welcoming environment of trust, mutual respect, better accessibility to the leaders, and transparent communication. COLLABORATION Our ‘Being Team’ approach enables us to promote the idea of collaborating and working together, complementing each other’s skills, and unceasingly innovating with the help of fresh ideas. CARE Our Diversity, Equality, and Inclusion (DE&I) approach promotes inclusivity, eliminates bias, and establishes equal growth opportunities. FREEDOM TO BE AND ACT Our robust policies and practices give people the independence to contribute freely and fearlessly, empowering them to be creative and innovative with their bold ideas. PASSION FOR INNOVATION Our culture of creative freedom encourages the employees to think out of the box, and recommend unconventional solutions, which will contribute to their and the company’s growth. CUSTOMERS AS PARTNERS, ALWAYS FIRST Our approach of committed listening and action prioritizes the employees, just like we are unrelenting to meet customer expectations. Where work, learn, and play go hand-in-hand! At IMS, we ensure a healthy balance of working, learning, and playing by organizing employee engagement activities and more. We like to call ourselves a ‘fun-tasktic’ workplace!