Business Process Staff
Indosat Ooredoo
- Central Jakarta, IndonesiaJalan Medan Merdeka Barat No.21, RT. 2 RW. 3, Gambir, RT.2/RW.3, Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10110, Central Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
- Preparing and Creating Business Process Documents (Service Policy, Standard Operations Procedure, Service Guidance, Service Process Flow, Service Level AgreementBaca secara fonetik, Reviewing and updating the existing business process documents).
- Determine role of privilege of Internal Application for Agent Level, Team Leader Level , Supervisor, Manager.
- Involve / conduct in coordination meeting with other function in order to provide Business Process Documents.
- Reviewing and updating existing Business Process Documents
- Preparing and Socialization of business process document by teleconference, sending email and class training
- Recommendation the business process material for Quiz on The Spot.
- Preparing for BP online test (Quiz on the spot)
- Involving in Project related Customer Service
Minimum Qualifications
General Qualification
- Strong skills Process Mapping and Business Process Reengineering
- Strong analytical skills with a demonstrated ability to extensively analyze business process and workflows
- Good Communication and presentation skill
Specific Qualification
- High level of competence with MS Office and MS Visio
- Understanding Business Process, Function and System Organization in Contact Center
- Understanding Key Performance Indicator of Service Delivery
- Understanding Performance Management and Knowledge Information System
- Computer literate (specifically Microsoft Office)
- Target oriented problem solving approach and customer oriented.
- Strong and excellent analytical skill and business strategic orientation.
Skills
- Good communication skills
- Good written and oral communication skills
- Proficient in Microsoft office application
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jalan Medan Merdeka Barat No.21, RT. 2 RW. 3, Gambir, RT.2/RW.3, Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10110, Central Jakarta, DKI Jakarta, Indonesia
About Indosat Ooredoo
At Indosat Ooredoo we are proud of the diversity and creative potential of our staff, who hail from a myriad of social and education backgrounds. To ensure that all receive the same treatment and a uniform chance at career development and advancement, we have adopted an equal opportunity culture for our employees, throughout our operations. We firmly believe that our employees and human resources are a key asset to Indosat Ooredoo, and that we should continuously invest in their development and skills. We place great emphasis on providing a conducive and supportive learning environment, and continually increase staff training.
In addition, we have always strived to become the best place to work for employees by providing a positive work environment and by ensuring the welfare of employees and their family members. Aside from monthly wages, employees also receive benefits such as telephone benefit, medical benefit, annual bonus as incentive, a variety of facilities and rewards. As far as possible, working condition are designed such that employees enjoy being at work. In some work locations, Indosat Ooredoo provides libraries, medical clinics, canteens, and nursing rooms, for the benefit of employees. Balancing work and social activities, Indosat Ooredoo also provides facilities that enable employees to pursue their hobbies or talent in sports and the arts, and also support employees to perform religious obligation including the observation of religious events as we believe that this will help to spiritually motivate employees towards higher performance.
Finally, we provide an employee pension scheme through the financial institution pension fund programme to ensure that our employees continue to maintain a good standard of living after retirement.
Let's Develop and Grow with the Indosat Ooredoo family!