Transaction Processing Specialist - LATAM Reporting - Commercial Banking  

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.

It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.

JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.

Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/

Wholesale Lending Services (WLS) services several lines of businesses within JPMorgan Chase, including Business Banking, Global Wealth Management, Investment Banking and Commercial Banking. The group consists of approximately 1,300 employees and is responsible for over $500 billion in loans outstanding.

WLS’s Chicago Loan Center is responsible for booking, funding and closing new loans, renewals, and amendments for syndicated and non-syndicated Commercial Loan products. The team also handles loan servicing processing such as loan research and maintenance, loan payments, advances and terminations. Collateral functions include loan documentation preparation, documentation review, releases, image scanning and documentation storage. Specialized functions include special credits processing, letters of credit and specialized loan and agency handling. Key loan systems used include Loan IQ and ACBS.

The candidate is responsible for processing and/or approving loan transactions associated with various supported market segments. Responsible for maintaining customer files, generating invoices, collection and application of funds, reconciling differences, monitoring past dues & management reports and ensuring system integrity.

Responsibilities

• Booking new loans and completing transactions on existing loans
• Reviewing and processing various forms of monetary related transactions on the applicable commercial loan systems.
• Completing transactions and transferring funds to internal general ledger or DDA accounts
• Process transactions for customer relationships using the ACBS and Loan IQ loan systems. (I.e. Loan Rollovers/Conversions/Repricings/Fee Payments.)
• Track Incoming Customer’s Requests
• Exceptional customer service skills - Customer contact focuses on high volume or unique activities requiring interaction with internal market and credit partners. (Ability to calculate interest and fee accruals for billing is required for this role.)
• Miscellaneous debits and credits as they relate to loan funding.
• Research detailed requests from our line of business partners related to processed transactions.
• Resolve monetary/non-monetary inquiries including system maintenance to the commercial loan systems
• Resolves transaction exceptions or rejects
• Participating in project and working groups as required
• Responsible for meeting service level expectations in addition to team individual productivity and quality goals
• Other duties as assigned

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

• Bachelor’s degree plus 1-3 years of loan servicing and customer service experience or equivalent is required
• Demonstrates strong verbal and written communication skills and an ability to work quickly and accurately in a high-pressure environment.
• Strong client focus mind-set with proficiency in consulting/advising clients, answering inquiries and providing information, and effectively managing difficult conversations.
• Demonstrated focus on ownership, follow-up, and relationship management.
• Ability to multitask: type while listening, view multiple screens and systems while conversing with the caller.
• Excellent prioritization and time management skills
• Attention to detail
• Strong PC navigation skills; proficient in Microsoft Office suite (i.e. Excel, Word, Outlook, etc.).
• Basic mathematics/accounting understanding