Claim Lead
Kitabisa
- South Jakarta, IndonesiaIndonesia, DKI Jakarta, South JakartaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 3 months ago and deadline of application is on 31 Jan
Recruiter was hiring 2 days ago
2024-10-02T04:18:52.374624+00:002025-01-31T17:00:00+00:00Job Description
- Oversee and manage the claims process for both life and health insurance products, including inpatient/outpatient and critical illness claims.
- Conduct thorough investigations of individual product claims, aligning with the company's digital roadmap to handle a higher volume of individual products.
- Collaborate with the Head of Operations to optimize claims processes, aiming to reduce reliance on large claim teams by leveraging software and NGO/field networks.
- Develop and implement strategies for improving claims efficiency and effectiveness.
- Engage directly in the claims investigation process, demonstrating a hands-on approach and ensuring high standards of accuracy and integrity.
- Maintain compliance with regulatory requirements and industry standards.
- Provide training and guidance to the claims team, fostering a culture of continuous improvement and performance excellence.
- Prepare detailed reports and analysis for senior management, highlighting key findings and recommendations.
Minimum Qualifications
- Extensive experience in managing claims for both life and health insurance products.
- Significant experience in investigating individual product claims, with a focus on digital processes.
- Previous experience in a joint venture (JV) insurance company.
- Strong understanding of cultural and capability requirements, particularly in relation to performance improvement and a hands-on approach.
- Demonstrated ability to optimize claims processes and effectively utilize software and external networks.
- Excellent communication and interpersonal skills, with a collaborative mindset.
- Bachelor's or Master's degree in a relevant field; medical background (MD) is a plus.
- Experience in a startup environment is a plus.
Required Skills
- Attention to Detail
- Process Improvement
- Data Management
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Jl. Raya Cilandak Kko No.31, RT.14/RW.8, Ragunan, Ps. Minggu
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About Kitabisa
What is it like working at Kitabisa?
About us
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.
What we value
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.
Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.