Job Description
Roles and Responsibilities:
• Diagnose and troubleshoot assigned technical issues.
• Research, identify and implement solutions to software and hardware issues.
• Taking ownership of customer issues reported/ assigned and seeing problems through to timely resolution.
• Ask targeted questions from the clients to quickly understand the root of the problem.
• Communicate with clients through a series of actions, either via phone, email, or chat, until the technical issue is resolved.
• Provide prompt and accurate feedback to customers.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Prioritize and manage several open issues simultaneously.
• Liaise with vendors and other IT personnel for problem resolution.
• Properly escalate unresolved issues to appropriate internal stakeholders.
• Refer to internal database or external resources to provide accurate tech solutions.
• Document technical knowledge in the company’s portal.
• Maintain jovial relationships with clients.
Expertise:
• Windows Server
• Office 365 (Setup & migrations) Exchange
• SCCM
• Active Directory Management Tools
• Legal application experience
• Networking (configuring firewalls/ routers/switches)
• Remote support (VPN, RDS)
• Virtualisation (VMware)
Minimum Qualifications
Qualifications:
- Minimum a bachelor’s degree in Computer sciences or related technology
- Minimum 1 year experience as System support or related field
- Must be proficient in English
Certifications (Preferable):
• Sophos Certified
• MCP (Microsoft Certified Professionals)
Perks and Benefits
- Work from Home
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Jalan Kebayoran Baru, Gunung Kel., Kebayoran Baru