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KST

Network Support Engineer (L1)  

KST

 
  • Jakarta Selatan, Indonesia
    Jalan Kebayoran Baru, Gunung Kel., Kebayoran Baru, Jakarta Selatan, DKI Jakarta, Indonesia
    Jakarta Selatan
    DKI Jakarta
    Indonesia
    Indonesia
    TELECOMMUTE
  • Full timeFULL_TIME

Posted 2 months ago and deadline of application is on 24 Nov

Recruiter was hiring 16 hours ago

2024-09-26T06:42:54.405544+00:002024-11-24T17:00:00+00:00

Job Description

Roles and Responsibilities:

• Diagnose and troubleshoot assigned technical issues.

• Research, identify and implement solutions to software and hardware issues.

• Taking ownership of customer issues reported/ assigned and seeing problems through to timely resolution.

• Ask targeted questions from the clients to quickly understand the root of the problem.

• Communicate with clients through a series of actions, either via phone, email, or chat, until the technical issue is resolved.

• Provide prompt and accurate feedback to customers.

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

• Prioritize and manage several open issues simultaneously.

• Liaise with vendors and other IT personnel for problem resolution.

• Properly escalate unresolved issues to appropriate internal stakeholders.

• Refer to internal database or external resources to provide accurate tech solutions.

• Document technical knowledge in the company’s portal.

• Maintain jovial relationships with clients.

Expertise:

• Windows Server

• Office 365 (Setup & migrations) Exchange

• SCCM

• Active Directory Management Tools

• Legal application experience

• Networking (configuring firewalls/ routers/switches)

• Remote support (VPN, RDS)

• Virtualisation (VMware)

Minimum Qualifications

Qualifications:

  • Minimum a bachelor’s degree in Computer sciences or related technology
  • Minimum 1 year experience as System support or related field
  • Must be proficient in English

Certifications (Preferable):

• Sophos Certified

• MCP (Microsoft Certified Professionals)

Perks and Benefits

  • Work from HomeWork from Home

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Jalan Kebayoran Baru, Gunung Kel., Kebayoran Baru
Industry
Information Technology / IT
Vacancy
1 opening
Website
http://www.kst.co.id

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About KST

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. Vision: Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement. Culture: We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture. Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: ★ Willing to Learn: You learn rapidly and eagerly ★ Observant – You listen well and seek to understand before reacting ★ Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures ★ Knowledgeable – You are good at using data, take smart risks and think strategically ★ Excellent – You are reliable, demonstrate strong performance and thirst for excellence ★ Teamwork – You contribute, nurture, and make time to help colleagues ★ Humble – You are quietly confident and openly humble ★ Integrity – You are known for authenticity, transparency, and admit mistakes freely ★ Creative – You are curious, open minded in search of new ideas and suggest better approaches ★ Service – You seek what is best for KST, rather than what is best for yourself or your group

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