Account Executive  

Account Executive leads Media Meter’s customer engagement. The role focuses on growing our pool of customers and ensuring service excellence with support from data analysts and media monitoring experts. Client servicing skills lie at the core of the position, backed by strong product knowledge and the ability to work in a team environment.

Responsibilities

• Overall accountability for your client’s success, which includes: increasing engagement, product demonstrations, customer retention and growth, and overall satisfaction
• Establishing a trusted strategic advisor relationship with your clients and driving the continued value of our products and services
• Create and implement Success Plans to drive clients maximize user experience
• Train new clients on how to use the Media Meter platform in a way that is tailored to their specific use-case and implementation.
• Own, drive and lead the renewal process end to end (from opportunity identification to negotiation to close)
• Proactively engage with key decision makers to identify client's needs, requirements and uncover roadblocks to ensure on- time commitments
• Maintain and report forecast of renewals with your assigned client
• Analyze data and trends to discover and identify the upsell/cross sell opportunities within your client base
• Monitor client’s usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
• Develop a better understanding of typical business challenges faced by our clients and common objectives to appropriately map features and associated business benefits to address their needs
• Serve as the voice of the client and collect feedback to drive continuous improvement across all areas including product

• College Graduate – BS or BA academic degree
• 2 years working experience is required with experience Client Management, Business Development, Customer Service Management
• Willing to perform Fieldwork for client management calls to ensure client retention, renewal and establish long term business relationships.
• Problem solving Aptitude, Client priority attitude
• Can communicate professionally in English
• Excellent listening and negotiation skills and can easily adopt different customer behavior
• Proficient in operating and using Microsoft Word, Excel and PPT