Credit and Collections Specialist  

Is this role right for you?

We are seeking a meticulous and results-driven Credit and Collections Specialist to join our dynamic team for a project based. The ideal candidate will be responsible for managing the credit and collections process efficiently, ensuring timely payments from customers, and minimizing bad debt losses. This role requires excellent communication skills, attention to detail, and a proactive approach to resolving payment issues.

What are your responsibilities?

• Evaluate creditworthiness of new and existing customers by analyzing financial information, credit reports, and payment histories.
• Establish and monitor credit limits for customers in accordance with company policies and procedures.
• Manage the collections process by contacting customers regarding overdue payments, negotiating payment plans, and resolving payment discrepancies.
• Collaborate with sales, client success and finance teams to address customer inquiries and resolve billing disputes in a timely manner.
• Maintain accurate records of customer interactions, payment arrangements, and collection efforts using the company's CRM system.
• Prepare weekly and monthly reports on accounts receivable aging, collection activities, and bad debt reserves for management review.
• Implement strategies to reduce delinquency rates and improve cash flow, while maintaining positive customer relationships..

Key Performance Indicators (KPIs):

• Collections Target: Achieve collection targets by collecting at least half of the assigned target amount within the specified time frame.
• Days Sales Outstanding (DSO): Maintain DSO within acceptable limits by efficiently collecting payments from customers.
• Bad Debt Ratio: Keep bad debt losses below a specified percentage by effectively managing credit risk and collections activities.
• Customer Satisfaction: Ensure high levels of customer satisfaction by resolving payment issues promptly and professionally.
• Accuracy of Records: Maintain accurate and up-to-date records of customer accounts, payment arrangements, and collection activities.

Are you right for the role?

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• Proven experience in credit and collections, preferably in a similar industry.
• Strong knowledge of credit policies, financial analysis, and collections techniques.
• Excellent communication and negotiation skills.
• Proficiency in using Microsoft Office Suite.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and strong problem-solving skills.