Job closed.
Job Description
As an Application Support Analyst, you will be responsible for providing client services and support for the Nasdaq Fin-Tech product and service offerings. You will be part of the global service desk team that provides 24/7 standard support and emergency support. This includes handling inquiries from users globally, providing user application support, and supervising service delivery.
- Providing day-to-day product support to the Nasdaq Fin-Tech client base.
- Tracking, following up, and resolving operational, technical, and user-reported issues.
- Performing incident management.
- Monitoring: Application QoS, Subscription processing, Systems, Market/provider notifications.
- Fixing and resolving any issue resulting from monitoring or user report.
- Collaborating with client technical teams to address issues.
- Handling change requests.
- User access provisioning.
- Raising issues to the appropriate technology teams and senior management when vital.
- Updating knowledge base systems to deliver accurate troubleshooting guidelines.
Minimum Qualifications
- Bachelor’s Degree or equivalent experience in Computer Science, Information Systems or other related disciplines and experience.
- For non-degree holders, at least 3 years' work experience in Data Center, Trading, Computer, or Network Operations.
- New graduates with related educational background and internship experience will be considered.
- Ability to effectively use tools such as JIRA, Confluence, SVN, Putty, PowerBi, MS Office (in particular Excel).
- Good understanding of service level metrics.
- Basic data analysis skills.
- Excellent verbal and written communication skills
- Shown attention to detail and organizational skills.
- Critical thinking and natural curiosity; a self-learner.
- Excellent problem solving skills. Prior technical background in system/product troubleshooting is a plus.
- Prior experience in similar product support role - Technical & Helpdesk Support or equivalent is a plus.
- Understanding of financial markets and trading concepts is an advantage.
- ITIL and Six Sigma Certifications are a plus.
- Amenability to shifting schedules as the team operates on a 24/7 basis
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 11th Ave. cor. 30th St.,
- Vacancy
- 1 opening
- Website
- https://www.nasdaq.com/about
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About Nasdaq
Positioned at the nexus of technology and the capital markets, Nasdaq provides premier platforms and services for global capital markets and beyond with unmatched technology, insights and markets expertise.