MS Engineer  

• The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.
• Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients.
• The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.
• The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role.
• CCNA certification in must, CCNP in Security or PCNSE or equivalent certification is good to have.

Required Experience:

• Moderate level of relevant managed services experience handling Security Infrastructure.
• Moderate level of experience working with vendors and/or 3rd parties.
• Hands-on experience in troubleshooting and manage Firewall (Palo Alto, Checkpoint, Fortinet)
• Moderate level of experience in Cloud Security, Local Area Network (LAN), Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), TCP/IP Networking Firewall, SSL VPN