IT Customer Success
MileApp
- Jakarta Barat, IndonesiaRT03/RW05, Jalan Letjen S Parman, Tanjung Duren Selatan Kel., Grogol Petamburan, Jakarta Barat, DKI Jakarta, IndonesiaJakarta BaratDKI JakartaIndonesiaIndonesiaTELECOMMUTE
- Full timeFULL_TIME
Posted 15 days ago and deadline of application is on 1 Dec
Recruiter was hiring 5 days ago
2024-12-03T05:59:48.405831+00:002025-12-01T17:00:00+00:00Job Description
- Serving as the first point of contact for customers seeking IT technical or functional assistance over the phone or email and determining the best solution based on the issue and details provided by customers
- Monitor service management tools/ticketing system and administration, and proactively manage the day-to-day issues
- Track the progress of resolution and provide regular updates for follow-up actions and incident status
- Determine the actions required to resolve operational/product problems, escalating as required to minimize the impact on individual users and the organization
- Work with internal teams to ensure issues are actioned and communicated in a timely manner, including service outages/escalated issues and opportunities
Minimum Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred but not always required)
- Minimum 1 year of prior experience in IT Support, IT Customer Support, or equivalent
- Experience handling support through various channels such as phone, email, chat, and or ticketing systems
- Experience creating and maintaining support documentation and knowledge bases
- Excellent verbal and written communication skills to effectively interact with customers
- Ability to understand and address customer concerns with patience and empathy
- Strong analytical skills to identify, diagnose, and resolve issues
- Ability to work effectively as part of a team
- Willing to work with night shift
Perks and Benefits
Flexitime
Work from Home
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Other
- Work from anywhere
- Laptop for work
- BPJS Kesehatan & TK
- Medical Reimbursement (include Dental & Optical)
- Overtime allowance
- Skill Development allowance
- Employee Loan up to 3x salary
Required Skills
- Chat Support
- Technical Support
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Gowork Central Park, Jl. Letjen S. Parman, Tj. Duren Sel., Grogol petamburan, Kota Jakarta Barat 11470
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About MileApp
MileApp is a field operations management system that helps optimize businesses and make them more efficient. With features like a no-code mobile app builder, route optimization, automated reports, data mapping and visualization, MileApp can effectively manage field workers such as drivers, field sales, canvassers, technicians, and surveyors.