![Asuransi Astra](https://rec-data.kalibrr.com/www.kalibrr.com/images/5NH8TLDY36EFSNWG9BF7Q3T8PPV38U7HT5Y944PN-5d40ffe0.jpg)
![Asuransi Astra](https://rec-data.kalibrr.com/www.kalibrr.com/logos/R7G59R8HHUU57F849VUEJUKFVWV7M4PG9P73LPH4-5d400e0d.png)
Service Development Analyst
Asuransi Astra
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 10 days ago and deadline of application is on 8 Aug
Recruiter was hiring a day ago
2024-06-20T01:57:23.874261+00:002024-08-08T17:00:00+00:00Job Description
Service Development Analyst will be responsible to evaluate (existing processes), develop, and implement processes, knowlege, skills, abilities, and attitudes of frontliners in Asuransi Astra. They will also track and monitor every customer interaction and our internal processes to achieve Simple, Reliable, and Memorable Service.
- Evaluate existing services and update: (a) Process standard; (b) Socialization/communication program and training material (ensure awareness, knowledge, ability, skill, services behavior); (c) Managing business process documentation so that it is always updated & excellence (Simple, Reliable, & Memorable)
- Monitor and evaluate all operational activities in company services channel such as Garda Center, Branches, Garda Akses, Workshop, Hospital, Partners, Intermediary, and e-channel
Minimum Qualifications
- Min. Bachelor's Degree (S1): Psychology/Communication/Management
- Min. 2 years of experiences in services industry or related
- Have an experience in development/training will be a plus
- Excellence skills in: (a) Analysis & judgement; (b) Interpersonal & communication; (c) teamwork; (d) Customer services.
*Placement: Head Office - TB Simatupang, Jakarta Selatan
*One of the selection process: Need to present business process flowchart/figma that you have made before.
Perks and Benefits
Retirement Benefit Plans
Special Leave Benefits for Women
Medical / Health Insurance
Performance Bonus
Life Insurance
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- General Services
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Asuransi Astra (Garda Center) - TB Simatupang, Gedung Graha Asuransi Astra, Jalan TB Simatupang No.Kav. 15, RT.4/RW.1, Lb. Bulus, Kec. Cilandak, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12440, Indonesia
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.