Customer Service
PT Global Urban Esensial
- Tangerang, IndonesiaTitan Center Lt. 12 | Jl. Boulevard Bintaro Blok B7/B1 No. 5 Bintaro Jaya Sektor 7, Tangerang, Banten, IndonesiaTangerangBantenIndonesiaIndonesia
- ContractualCONTRACTOR
Posted 13 hours ago and deadline of application is on 22 Aug
Recruiter was hiring 13 hours ago
2024-07-01T01:17:35.526709+00:002024-08-22T17:00:00+00:00Job Description
- Menjawab panggilan, email, WhatsApp dan mengelola semua kebutuhan dari Apotek atau merchant dan Marketplace untuk membantu mengatasi kendala yang terjadi.
- Mengatur and menyelesaikan komplain sesuai Service Level Agreement (SLA).
- Melakukan proses identifikasi pertanyaan yang masuk lalu mengeskalasikan ke tim terkait jika dibutuhkan.
- Menjaga dan meningkatkan performa dari setiap Apotek atau Merchant.
- Melakukan cek verifikasi order.
Minimum Qualifications
- Pendidikan minimal SMA/D3/S1 dari semua jurusan
- Memiliki pengalaman minimal 1-2 tahun sebagai Customer Service
- Terbiasa dengan sistem CRM, Call Center Inbound/Outbound, serta Seller Center
- Berorientasi pada pelanggan (customer-oriented) dan mampu untuk menyelesaikan masalah dengan baik
- Memiliki kecepatan kerja yang cepat dan responsif
- Mampu berkomunikasi dengan baik dan menyukai bidang pelayanan
- Bersedia kerja shifting hari dan jam, WFO full di Cipondoh.
- Bersedia kontrak 1 tahun.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Once in a while
- Office Address
- Jl. Pinang Kunciran no. 31, Kel Pinang, Tangerang
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About PT Global Urban Esensial
PT Global Urban Esensial is a member of Dexagroup, one of Indonesia's largest ethical pharmaceutical company that engage in digital area. Aligning with technology advancement, PT Global Urban Esensial reaches the society wider, answering the society's needs for easier access to digital, and to be a leader in pharmaceutical business.
With our strong technology team, valuable contents, reliable operating system, and our marketing team, we are bringing our services to the society through our brands. They are Goapotik.com, an online marketplace that fulfills healthcare needs, guesehat.com a one-stop E- Health Solution, and Teman Bumil, an application that supports pregnant women.