Telkom Digital Solution by PT Telkom Indonesia

PT Telkom Indonesia (Persero) Tbk (Telkom) is a state-owned information and communications technology enterprise and telecommunications network in Indonesia. As it transforms to become a digital telecommunication company, TelkomGroup implements a customer-oriented business and company operational strategy. The transformation aims to trim down TelkomGroup’s organization to be leaner and more agile in adapting the fast-changing nature of telecommunications industry. The new organization is expected to be able to improve efficiency and be more effective in producing a quality customer experience. Moreover, in order to achieve its goals Telkom Indonesia developed products application formed as MyTEnS and MyCarrier as an effort to transform as digital telecommunication company through their Directorate of Digital Business.