Command Center Specialist

Questronix Corporation

Makati, Philippines
178 Yakal St. Brgy. San Antonio, Makati, Metro Manila, Philippines
Makati
Metro Manila
Philippines
Philippines
Full timeFULL_TIME

Expired 4 months ago

2023-12-30T16:00:00+00:00

Job closed.

Job Description

• Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications

• Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis

• Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue

• Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope

• Other technologies related to building the services may also be assigned

Minimum Qualifications

Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
BS IT graduate or any IT-related course;
Must possess above average customer service skills;
Must have excellent attention to detail and accuracy;
Willing to have shifting schedule (day shift and night shift)
Willing to be deployed in Ortigas (Hybrid)

Jobs Summary

Job Level: Entry Level / Junior, Apprentice

Job Category: IT and Software

Educational Requirement: Bachelor's degree graduate

Recruiter response to application: Once in a while

Office Address: 178 Yakal St. Brgy. San Antonio

Industry: IT and Software

Vacancy: 1 opening

Website: https://questronix.com.ph/

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About Questronix Corporation

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today. In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle. Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates. Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions. Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

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