IT Service Desk
Questronix Corporation
- Makati, Philippines178 Yakal St. Brgy. San Antonio, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 10 months ago
2023-07-07T06:30:32.562009+00:00Job Description
1. Supporting PCs, Windows operating systems and Windows-based applications, Microsoft Office
2. Support our growing mobile and in office workforce on such issues as network connectivity, hardware failures, software usage (including Windows OS and Commercial off-the-shelf applications), phone system
3. Utilize imaging and software library to deploy systems reimage and migrate data as needed
4. Research new ways to improve technology service delivery and make recommendations to improve performance, minimize downtime, improve response times and reduce costs
5. Ask appropriate probing questions to gather relevant information to aid in resolution of reques6/t
6. Troubleshoot and image PCs, printers, and cellphones
7. Document, track and monitor client incidents and requests in ticketing system to ensure timely and accurate resolution
8. Set client expectations when opening and assigning tickets and ensure all request/services are executed on time in accordance with service level agreements with the business
9. Acquire and maintain current knowledge of core hardware standards and applications, new technologies/applications being introduced in order to provide technically accurate solutions to clients
10. Provide outrageous client service using a combination of effective communication and troubleshooting skills to resolve client issues and fulfill requests, both over the phone and desk side
Minimum Qualifications
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Current knowledge of computer programs and hardware;
- Excellent organizational and time management skills;
- Proficiency in customer relationship management (CRM) and task management software;
- Willing to be deployed Onsite (Cubao, Quezon City)
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 178 Yakal St. Brgy. San Antonio
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