Questronix Corporation
Questronix Corporation

IT Service Desk  

Questronix Corporation

  • Makati, Philippines
    178 Yakal St. Brgy. San Antonio, Makati, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired 3 months ago

Job closed.

Job Description

1. Supporting PCs, Windows operating systems and Windows-based applications, Microsoft Office

2. Support our growing mobile and in office workforce on such issues as network connectivity, hardware failures, software usage (including Windows OS and Commercial off-the-shelf applications), phone system

3. Utilize imaging and software library to deploy systems reimage and migrate data as needed

4. Research new ways to improve technology service delivery and make recommendations to improve performance, minimize downtime, improve response times and reduce costs

5. Ask appropriate probing questions to gather relevant information to aid in resolution of reques6/t

6. Troubleshoot and image PCs, printers, and cellphones

7. Document, track and monitor client incidents and requests in ticketing system to ensure timely and accurate resolution

8. Set client expectations when opening and assigning tickets and ensure all request/services are executed on time in accordance with service level agreements with the business

9. Acquire and maintain current knowledge of core hardware standards and applications, new technologies/applications being introduced in order to provide technically accurate solutions to clients

10. Provide outrageous client service using a combination of effective communication and troubleshooting skills to resolve client issues and fulfill requests, both over the phone and desk side

Minimum Qualifications

  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
  • Current knowledge of computer programs and hardware;
  • Excellent organizational and time management skills;
  • Proficiency in customer relationship management (CRM) and task management software;
  • Willing to be deployed Onsite (Cubao, Quezon City)

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
178 Yakal St. Brgy. San Antonio
IT and Software
2 openings

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About Questronix Corporation

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today. In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle. Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates. Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions. Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

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