Banner Image
Remote Workmate

Collections Specialist  

Remote Workmate

 
  • Manila, Philippines
    Manila, Metro Manila, Philippines
    Manila
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME
2024-09-30T16:00:00+00:00
Job closed.

Job Description

This is a remote position.

Loan Officer/Collections Specialist

  • Full-Time | 40 Hours per week
  • Php 45,000 take-home pay per month
  • HMO
  • Monday to Friday, 9:00 PM - 5:00 AM Philippine time

About Remote Workmate:

We accelerate your success with our simple, direct and transparent recruitment process. As experts in matching global Filipino talents with unlimited offshore job opportunities, we’re able to guide you throughout your job-seeking journey. We value your time, talent, and skills to bring out your potential.

We guarantee you fair pay for work done and bring multiple opportunities your way.

About the Role:

As a Loan Officer/Collections Specialist, you will be an integral part of the client's customer management and collections team. We seek individuals who thrive in fast-paced environments, possess strong financial acumen, and excel in customer interaction.

Key Responsibilities:

Collections Management: Effectively manage collections and overdue payments through proactive and strategic customer communication. Utilize a firm yet respectful approach to minimize defaults while maintaining positive customer relationships.

Customer Relations: Establish and nurture strong customer relationships by providing support, guidance, and education on loan products. Ensure a high level of customer satisfaction through attentive account management.

Data Analysis: Analyze customer data to identify trends, assess risk, and develop targeted collection strategies. Utilize analytical skills to optimize collection processes and improve overall efficiency.

Compliance: Adhere to industry regulations and company policies while conducting collections activities. Ensure all collections practices are ethical, legal, and in line with industry standards.

Reporting: Generate and maintain accurate reports on collections activities, delinquencies, and customer interactions. Provide regular updates to management on collection performance and trends.

Key Competencies:

Strong Financial Acumen: Demonstrated understanding of financial concepts, loan products, and collection practices.

Excellent Communication Skills: Clear and concise communication skills, both verbal and written. Ability to effectively convey information and negotiate payment arrangements with customers

Problem-Solving Skills: Strong problem-solving abilities with a proactive and solution-oriented mindset. Ability to analyze complex situations and develop creative solutions to achieve collection targets

Customer Focus: Customer-centric approach with a commitment to delivering exceptional service and support. Ability to empathize with customers while maintaining a focus on achieving collection goals.

Team Collaboration: Ability to collaborate effectively with colleagues and other departments to achieve common goals. Willingness to support team members and contribute to a positive work environment.

Requirements:

  • Bachelor’s degree in Finance, Economics, Business Administration, or a related field.
  • Minimum of 2 years of experience in collections, financial services, or related roles
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with financial software systems.
  • Strong understanding of industry regulations and compliance standards.
  • Bilingual skills (English/Spanish) are preferred but not required.
  • Excellent organizational and time management skills, with the ability to prioritize tasks effectively.

Minimum Qualifications

  • Minimum of 2 years of experience in collections, financial services, or related roles
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with financial software systems.
  • Strong understanding of industry regulations and compliance standards.
  • Bilingual skills (English/Spanish) are preferred but not required.
  • Excellent organizational and time management skills, with the ability to prioritize tasks effectively.

Perks and Benefits

  • Work from HomeWork from Home

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Accounting and Finance
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Manila, Metro Manila, Philippines
Industry
Staffing / Recruiting
Vacancy
1 opening
Website
https://careers.remoteworkmate.com/jobs/Careers

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Remote Workmate

Remote Workmate is an Australian-owned offshore staffing company that helps business owners tap mission-critical expertise from highly skilled Filipino professionals. We help companies outsmart competitors and achieve remarkable growth. By building and managing a high-performing remote team for you, we can improve workforce flexibility, boost productivity, and scale your business cost-effectively. At the same time, we get to provide Filipinos with fully remote jobs that offer work-life balance and help them build rewarding careers. We have worked with over 500 businesses from different industries since 2014, and we are continuing to gain momentum globally. Our recruitment expertise and local knowledge enable us to find the best fit and fill positions effectively.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: