Client Support Associate, Capital Markets US  

About the Role: Associate, Client Support - Capital Markets (US)

The Team:

Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Capital Markets Client Services team, where you will help clients resolve their issues, interpret our data, and navigate the Capital IQ and Capital IQ Pro platforms. Working as a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, and Technical Support.

Responsibilities and Impact:

Following approximately 1-2 months of training and mentorship, you will begin to support clients over the phone, via web chats and emails. Beyond learning how to communicate with clients, you will also receive deep-dive training on our data, present group projects, learn about our customer segments, and gain exposure to additional S&P Global platforms. Participants must complete required certification exams along with a rigorous evaluation process that will test skills and capabilities.

This role is built to provide on-the-job training and networking opportunities that will prepare you for a successful career in S&P Global’s Market Intelligence division. The role seeks to attract high achievers from a diverse pool of undergraduate institutions.

What’s in it for you:

• Build a career with a rapidly growing, global company with career progression coaching.
• Assist market leaders and decision-makers across the Financial Services industry.
• Grow and improve your skills by supporting enterprise-level products and new technologies.
• Work in a hybrid model with two days required in the office.
• Thrive in a corporate culture focused on integrity, partnership, diversity, equity, and inclusion.

Basic Qualifications:

• A bachelor’s degree (or equivalent) preferably in finance, accounting, economics.
• Willing to learn Corporate Finance.
• 1-2 years of client support experience will be an advantage. Open to hiring fresh grads.
• Ability to join a class of new hires in July 2024
• Relationship Management: Passion for building relationships with finance professionals and enthusiasm for learning and working in the financial services industry.
• Teamwork: Strong collaboration skills and the ability to work well with people from varying backgrounds.
• Communication: Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage.
• Proficiency: Effective problem-solving, time management, and organizational skills are also required.
• Flexible to work on varying shifts. (Shifts may include weekend and holidays on a rotation basis but you will only be working 5 times a week)
• Must be amenable to work on night shifts