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Security Bank

Skip Tracing Associate  

Security Bank

 
  • Makati, Philippines
    Security Bank Centre 6776 Ayala Ave, Legazpi Village, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Posted 3 months ago and deadline of application is on 30 Dec

Recruiter was hiring 18 hours ago

2024-09-04T10:31:23.150358+00:002024-12-30T16:00:00+00:00

Job Description

About the Role

As a Skip Tracing Associate, you are responsible for verifying existing and probing new contact information of clients. The purpose of this role is to locate delinquent clients whose whereabouts or contact information is unknown and perform collections actions on any successfully traced clients.

How you'll contribute

• Search all available information sources (social media, friends/family, neighbors, phone directories, employer, , etc.) to gather and verify new client contact information.

• Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system.

• Prepare recommendation of accounts for endorsement to other teams within the division as an escalation measure (field visits, legal, etc.) according to escalation guidelines, in order to reach the client and secure payment.

• Escalate qualifying cases to the Skip Tracing Team Leader for resolution (special cases, calls unable to be handled in certain amount of time, etc.).

• Focus to meet set productivity and efficiency targets, and continuously try to improve his/her performance related to established KPIs.

• Ensure awareness and compliance with approved manuals, policies, procedures and guidelines with reference to the Collections Manual

Minimum Qualifications

What we're looking for

• Bachelor's degree in Business Studies/Administration/Management, Finance/Accountancy/Banking

• With at least 1 year of relevant work experience

• Knowledge of various consumer lending products and basic customer service

• Good quantitative and analytical skill. Experienced in customer service

• Ability to communicate effectively, whether written or oral

• Effective in time management

• Pro-active and result driven

• Should be ok with 100% onsite

• Should be comfortable with targets

• Should be ok with shifting schedule

• Must have very good communication skills

• Pro-active and result driven

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Security Bank Centre 6776 Ayala Ave, Legazpi Village
Industry
Banking / Mortgage
Vacancy
1 opening
Website
https://www.securitybank.com/

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About Security Bank

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.” Start your BetterBankingcareer with us today.

For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

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