Technical Support Engineer | Region 4B & 5
Stradcom Corporation
- Aroroy, PhilippinesAroroy, Bicol Region, PhilippinesAroroyBicol RegionPhilippinesPhilippines
- Full timeFULL_TIME
Expired 8 days ago
2024-08-30T16:00:00+00:00Job Description
- Performs installation, configuration, and staging of hardware to be used by Auxiliary clients or for Auxiliary related projects;
- Performs preventive maintenance on a periodic basis for the hardware used in Auxiliary clients’ sites;
- Conducts remote and/or onsite investigation and troubleshooting to identify issues related to hardware and software used by Auxiliary clients;
- Performs corrective actions, including reconfiguration, re-installation and repair/replacement of hardware, as necessary. Repair/replacement of hardware shall only apply if the hardware is Stradcom-owned and issued;
- Conducts back-up of data contained in hardware used for Auxiliary projects, as necessary;
- Coordinates with internal counterparts for joint activities necessary to identify and/or resolve software or hardware related issues;
- Provides technical support for special events, conferences, meetings, etc.;
- Prepares ad-hoc and regular reports regarding technical support activities;
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs;
- Ensure that proper actions are immediately taken to resolve the reported problems by monitoring pending service requests (SR’s) and updating them using the Helpdesk System; and,
- Performs other job-related tasks that may be assigned by his superiors from time to time.
Minimum Qualifications
- At least 1 year of relevant experience.
- Knowledge on installation and configuration of hardware/software
- Able to set up and test hardware
- Knowledge in Windows Operating System
- Graduate of Computer Science, Computer Engineering or any IT related course
- Must be willing to do fieldwork around Region 4B & 5
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Aroroy, Bicol Region, Philippines
- Industry
- Information Technology / IT
- Vacancy
- 1 opening
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About Stradcom Corporation
Stradcom Corporation is the IT Company behind the computerization of the Land Transportation Office (LTO) of the Philippine government.
Through the LTO-IT Project, Stradcom established a multi-billion peso IT infrastructure by which the LTO has been serving the 85,000 motor vehicle registrants and driver license applicants who come to its 300 nationwide offices daily.
We are thus looking for talented individuals to join us, whether seasoned professionals seeking a change of pace and direction or new graduates wanting to explore frontiers and pursue a fulfilling career.