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Customer Service Support Officer
Suitestudio Operations Inc.
- Pasig, PhilippinesPasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 3 days ago
2024-09-04T16:00:00+00:00Job Description
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Key Duties and Responsibilities:
Customer Interaction:
- Engage with customers via phone, email, and live chat, providing friendly and efficient support.
- Process customer orders and manage returns efficiently.
Product and Order Support:
- Collaborate with internal teams and suppliers to resolve product-related queries and assist customers.
- Coordinate with our stores to address customer orders and inquiries.
Team Collaboration:
- Collaborate effectively within your team, spread across various remote locations, to achieve collective tasks.
Order Monitoring and Resolution:
- Monitor orders, provide progress updates, and take appropriate actions.
- Manage customer returns, including investigation, processing, and resolution of returns, exchanges, warranties, and faulty goods.
Logistics and Communication:
- Collaborate with dispatch locations to facilitate customer orders.
- Liaise with Australia Post regarding delayed or missing parcels.
Complaint Handling:
- Handle first-level customer complaints and escalate only as necessary.
- Internal Communication:
- Maintain strong communication within the customer service team.
Exceptional Customer Service:
- Deliver outstanding customer service through written and verbal communication.
- Juggle tasks across multiple channels to ensure timely completion.
Procedural Adherence:
- Follow procedures, guidelines, and policies accurately to complete assigned tasks.
- Perform data entry through various platforms.
Flexibility and Additional Tasks:
- Work hours and days based on business requirements.
- Assist with other tasks as required.
Minimum Qualifications
- A bachelor’s degree, diploma, or equivalent in any discipline
- At least 1 year of work experience in customer support in any industry
- Experience working under an Australian account is a bonus
- With inbound call, email and chat experience
- Must possess customer service-oriented skills
- Passionate about communication and interacting with people
- Flexible and able to work in a fast-paced, team-oriented environment
- Able to multitask and take responsibility in challenging situations
- A critical thinker with good analytical skills and attention to detail
- Upbeat, positive, kind, and empathetic personality
- Proficiency in using various computer platforms to complete tasks.
- Outstanding time management and attention to detail.
- Team player with a sense of ownership.
- Familiarity with maintaining databases (Google or Microsoft Suites) is a plus.
- Work fully on site office in Ortigas Pasig City
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Pasig, Metro Manila, Philippines
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About Suitestudio Operations Inc.
SuiteStudio Operations, Inc. is a progressive company specialising in excellent-quality design, web development, finance support, and online merchandising, particularly on NetSuite Suitecommerce Platform.
We offer extremely competitive compensation and benefits in accordance with skill levels and qualifications, and provide a warm, healthy work environment in Pasig City's central business district.
Kitchen Warehouse (http://www.kitchenwarehouse.com.au) is Australia's #1 Online Retailer for top quality kitchen and homewares.