Trends Group, Inc.
Trends Group, Inc.

Service Desk Associate  

Trends Group, Inc.

 
  • Makati, Philippines
    23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • ₱15,000.00 - ₱18,000.00 / month
    PHP
    15000
    18000
    15000
    MONTH
  • Full timeFULL_TIME

Expired 3 months ago

2024-03-16T07:34:39.397556+00:00
Job closed.

Job Description

Duties and Responsibilities
The 24/7 Service Desk Associate acts as the frontline of defense, single point of contact for all case update and responsible for monitoring support tickets from creation to closure. Focuses on improving the efficiency of support services and meeting SLAs.

• Responsible and Accountable for Incident and Service Request ticket creation
• Expected to keep an accurate and up-to-date log of each incident that is reported, including the category/type of incident.
• Coordinate with necessary resources to drive closure of tickets
• Coordinates with the needed resources to ensure customer requirements are met.
• Escalation Management: Incident must be addressed at the right level
• Ticket Management: Incident and Service Request
• Ticket Monitoring: Change and Problem
• Perform other tasks and responsibilities that may be assigned by the Customer Care Group Head from time to time.

Minimum Qualifications

Qualifications

A. Minimum Education
• Bachelor’s degree in computer science or technology-related field

B. Minimum Experience/Training
• Fresh graduate or minimum 2 years’ experience in service operations.

C. Competency
• Good interpersonal skills
• With integrity
• Effective in problem-solving; decision making
• Highly procedural and methodical
• Computer literate in MS Word
• Computer literate in MS Excel

Perks and Benefits

  • Work from HomeWork from Home
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Telephone Skills
  • Attention to Detail
  • Customer Service
  • Time Management
  • Data Encoding / Data Entry
  • Computer Literacy / Basic Computer Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Administration and Coordination
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
105 H.V. Dela Costa, Makati, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
3 openings
Website
http://www.trends.com.ph

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About Trends Group, Inc.

The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond. Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.

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