Tyler Technologies, Inc.
Tyler Technologies, Inc.

Associate Accounting Software Support Specialist  

Tyler Technologies, Inc.

 
  • Taguig City, Philippines
    Taguig City, Metro Manila, Philippines
    Taguig City
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 21 days ago

2024-05-31T04:00:00+00:00
Job closed.

Job Description

Looking for a meaningful way to apply your education in Accounting or Finance? Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro Financial Management Suite. Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector — cities, counties, schools and other government entities — to become more efficient, more accessible and more responsive to the needs of citizens.

We have an opening for an Associate Software Support Specialist on our ERP Pro Financials team. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved.

The Associate Software Support Specialist is an entry-level position, learning how to ensure timely resolution of client financial management software If you have the following competencies we want to talk to you:

  • Strong desire to work with a team that has common goals
  • Passion for helping clients and building rapport
  • Desire to work in a fast-paced environment where every day offers diverse questions
  • Aptitude for problem solving and thinking out-of-the-box.

Responsibilities

  • Troubleshoot and resolve client’s online and phone inquiries regarding software issues, while providing excellent customer service
  • Prioritize, analyze and manage multiple inquiries from a varied group of clients
  • Advance product knowledge by reviewing new functionality and testing new product issues
  • Advocate for the client and ensure the software meets their business requirements
  • May create or enhance documentation throughout the support process.
  • Commits to expanding technological skills and knowledge of the Tyler products.

Minimum Qualifications

Qualifications

  • College degree or comparable work experience in accounting or finance
  • Knowledge of payroll/accounting principles
  • Customer service experience a plus
  • Proficiency with computers and contemporary online applications
  • Excellent interpersonal skills
  • Effective analytical ability, particularly in a technical environment.
  • Excellent written and verbal communication skills.
  • Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment
  • Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
  • Strong organizational skills.
  • Must be able to come into the Metro Manila office a minimum of 2 days a week.
  • Must be able to work 9 pm to 6 am PHST shift.
  • Good communication skills
  • Customer service skills

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Retirement Benefit PlansRetirement Benefit Plans
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Paid HolidaysPaid Holidays

Required Skills

  • Accounts Payable
  • Accounts Receivable
  • Accounting

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Accounting and Finance
Educational Requirement
Completed associate's degree
0
Office Address
BGC Taguig, at Three Neo Building, 18th Floor, 3rd Avenue corner 30th Street
Industry
Computer Software / Engineering
Vacancy
3 openings
Website
http://www.tylertech.com

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About Tyler Technologies, Inc.

Tyler’s broad solution and product offerings empowers to deliver better and faster assistance to the public — greater transparency and accessibility, sustainable office practices, secure data that's easy to manage and maintain, and faster results.

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