Technical Support Representative
XCEED Customer Care Solutions
- Makati, Philippines8767 Paseo de Roxas, Makati, 1227 Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱22,000.00 / monthPHP180002200018000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-07-30T16:00:00+00:00Job closed.
Job Description
The Technical Support Representative shall be responsible in providing technical support and customer service to our existing and potential customer through phone, e-mail and web chat. He/She will handle customers concerns regarding online account, connectivity issues, hardware devices and software issues, and conducts troubleshooting to resolve them.
Minimum Qualifications
- Graduate of at least 2 years of college education of any IT-related courses, or has a vocational/training diploma/certificate related to IT.
- Problem Solving, LAN Knowledge, Help Desk Experience, English Verbal & Written Communication, Windows and Mac Operating Systems (XP, 7 and 8), Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration. Intermediate technical kno
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Special Leave Benefits for Women
Child Care Benefits
Life Insurance
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Employee Discounts
Transportation Allowances
Performance Bonus
Required Skills
- MS Windows Server
- Computer Networking
- Customer Service
- Technical Support
- Computer Troubleshooting
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Sometimes
- Office Address
- 8767 Paseo de Roxas, Makati, 1227 Metro Manila, Philippines
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About XCEED Customer Care Solutions
XceedCCS offers cutting-edge solutions and world-class services to its clients worldwide.
We offer a committed partnership with our workforce in order to fully achieve and deliver excellence to our clients. We foster open channels of communication with customers that enable us to fine tune our management tools and client programs to suit our customers’ specific requirements and taste.
XceedCCS has established its presence in growing customer service markets by delivering comprehensive, best of breed solutions and developing a dynamic and diversified customer satisfaction model. The client-centric design of services provides operators with added value and optimizes their business performance. Our philosophy and belief in continuing dialogue with customers has helped us achieve success for the company in revenue generating innovations and has catapulted XceedCCS to its stature in the customer service industry.