Technical Support Representative | Level 2
XCEED Customer Care Solutions
- Makati, PhilippinesParagon ICC, 14th Flr., Yuchengco Tower 1, RCBC Plaza, Ayala Ave., cor. Gil Puyat Ave., Makati City, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱22,000.00 - ₱26,000.00 / monthPHP220002600022000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-08-13T16:15:08.649776+00:00Job closed.
Job Description
The Technical Support Representative will be responsible for providing technical support and customer service to our existing and potential customer through phone, email, and web chat. He/she will handle customers' concerns regarding their online account, connectivity issues, hardware devices, and software issues, and will conduct troubleshooting to resolve them.
Minimum Qualifications
- Graduate of at least 2 years of college education of any IT-related courses, or has a vocational/training diploma/certificate related to IT.
- Preferably has at least 1 year of experience as a TSR in a BPO company.
- Knowledgeable in basic troubleshooting of Bluescreen Error of Death and Registry Editor.
- LAN knowledge and Help Desk experience.
- Proficiency in computer applications and system administration.
- Has the following skills:
- Problem solving.
- English communication, both verbal and written.
- Windows and Mac Operating Systems (XP, 7 and 8)
- Phone and customer service.
- Quality focused.
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Maternity & Paternity Leave
Life Insurance
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Employee Discounts
Transportation Allowances
Performance Bonus
Required Skills
- Software Testing
- Computer Networking
- Customer Service
- Technical Support
- Computer Troubleshooting
Preferred Courses
- Information Technology
- Computer Science
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Paragon ICC, 14th Flr., Yuchengco Tower 1, RCBC Plaza, Ayala Ave., cor. Gil Puyat Ave., Makati City, Makati, Metro Manila, Philippines
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About XCEED Customer Care Solutions
XceedCCS offers cutting-edge solutions and world-class services to its clients worldwide.
We offer a committed partnership with our workforce in order to fully achieve and deliver excellence to our clients. We foster open channels of communication with customers that enable us to fine tune our management tools and client programs to suit our customers’ specific requirements and taste.
XceedCCS has established its presence in growing customer service markets by delivering comprehensive, best of breed solutions and developing a dynamic and diversified customer satisfaction model. The client-centric design of services provides operators with added value and optimizes their business performance. Our philosophy and belief in continuing dialogue with customers has helped us achieve success for the company in revenue generating innovations and has catapulted XceedCCS to its stature in the customer service industry.