BPO Senior Trainer  

Accenture in the Philippines is currently looking for talented individuals for our BPO Senior Trainer.

About Us: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

About the Role: As a BPO Senior Trainer, you will perform the following (but not limited to) duties and responsibilities: 

• Conduct well planned New Hire training to agents according to specifications dictated by the Client to ensure agents are accurately prepared to provide superior customer service.
• Motivate the participants to succeed and provide them with all the necessary tools and knowledge in order to be successful in every customer interaction.
• Work with the class during nesting to help them successfully meet operational targets and transition to becoming full-time production agents.
• Continuously work on improving facilitation skills and training methodology based on feedback and results from previous training classes.
• Facilitate Continuous Education training as needed to train existing agents on new products, services, methods, and/or capabilities.

About You: The ideal candidate will have the following skills and experience:

• Graduate of Bachelor's Degree in relevant field or equivalent skills.
• Good working knowledge of the Contact Center/Call Center and Customer Service Operations
• Must be willing to report in Mandaluyong City