Sales Quality Auditing Analyst
Accenture Philippines
- Mandaluyong, PhilippinesGround Floor, Barangka Ilaya, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Lowongan dipasang 7 days ago dan batas waktu lamaran adalah 25 Jul
Rekruter terakhir aktif a day ago
2024-06-27T09:30:34.062641+00:002024-07-25T16:00:00+00:00Deskripsi Pekerjaan
- Complete quality audits of agent transactions each month per agreed schedule.
- Provide timely, relevant, and possibly sensitive feedback to agents and their team manager.
- Create and complete Quality Assurance reports and distribute to stakeholders.
- Analyze quality results and provide training, process, and quality improvement recommendations.
- Participate in internal and external client meetings re: quality processes, the quality form, or quality improvement initiatives.
- Participate in and/or manage monthly calibration sessions with internal stakeholders and/or the client.
- Improve agent performance through the completion of side-by-side coaching.
- Maintain all quality assurance metrics. Fulfill other quality & coaching assignments as needed.
Kualifikasi Minimum
About You: The ideal candidate will have the following skills and experience:
- At least 3 years relevant experience in Quality
- With Sales background
- Open to any industry
- Analyze quality results and provide training, process, and quality improvement recommendations.
- Participate in internal and external client meetings re: quality processes, the quality form, or quality improvement initiatives.
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Sales and Marketing
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- Barangka Ilaya
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Tentang Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.