Customer Service and Support Associate
DrChrono
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Penuh waktuFULL_TIME
Lowongan dipasang 2 days ago dan batas waktu lamaran adalah 19 Nov
Rekruter terakhir aktif a day ago
2025-02-27T01:53:17.437521+00:002025-11-19T02:13:23.389982+00:00Deskripsi Pekerjaan
- Manage incoming phone calls and chats (where applicable), resulting in customer tickets, to achieve metric goals aligned with company OKRs
- Provide software support for our clients by answering and responding professionally to urgent inbound tickets, chats, and calls, tracking them at various stages of completion
- Work to identify the root cause of the clients' problem, providing answers and solutions in a way that is easily understood, guiding promptly through the resolution while also delighting the customer
- Be a support representative and consultant for various subjects related to the DrChrono platform, both the web and mobile application, iOS features, and Partner information.
- Proactively identify clients experiencing repeated issues or requests that are not resolved to the clients' satisfaction while identifying possible opportunities for escalation
- Utilize internal tracking tools to manage issues between customers, sales, support, and engineering
- Work cross-departmentally with multiple teams to find, analyze, and resolve client issues.
- Represent the voice of the customer by gathering and sharing customer feedback about our products and service
- Provide recommendations to your leadership team about how to improve customer experience
- Work closely with the account management team to maintain a continuous knowledge of accounts.
- Navigate through applications and company tools to research and resolve customer inquiries
- Provide excellent customer care and focus; focusing on assessing the customers’ needs and provide the correct answer, path, troubleshooting, or method for an outstanding customer experience
- Actively participate in developing the company knowledge base as well as improving team and customer resources by recognizing patterns of technical issues trends through customers' outreach and recommendations for self-service articles
- Strive to meet and go above personal and team targets and goals
Kualifikasi Minimum
- 1+ years in a genuine customer-facing, internal support, or customer service role
- 1+ years troubleshooting and or technical support experience
- 1+ years in a healthcare setting
- 2+years medical billing/RCM experience
- Ability to manage a high volume of clients at any given time
- Excellent time management, project management, and organizational skills
- A positive and proactive approach to handling challenging situations
- Exceptional listening skills, with attention to detail
- Ability to prioritize tasks and carry out responsibilities with minimal direction
- Ability to work with a global team in a remote work environment
- Experience working directly with customers and the willingness to do what is right for customers, the company, and team members in all circumstances - strong customer focus and a high level of empathy.
- Excellent problem solving and analytical skills
- Outstanding oral and written communication skills
- Ability to convey technical information to a general audience
- Aptitude for learning new technologies quickly
- Ability to understand and follow customer service procedures and policies and actively participate in continuously improving them
- Experience and knowledge in Zendesk and Salesforce are a plus
Fasilitas dan Tunjangan
Paid Vacation Leave
Paid Sick Leave
Work from Home
Medical / Health Insurance
Keahlian yang diperlukan
- Customer Service
- Technical Support
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- Makati, Metro Manila, Philippines
- Lowongan
- 2 lowongan dibuka
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Tentang DrChrono
DrChrono is an all-in-one electronic health records (EHR) and practice management (PM) solution enabling the medical practice of the future.