Shuttle Fleet Management Officer  

Summary of Work Activities and Responsibilities:

Under the general guidance of the Section Head of Traffic and Mobility, the Shuttle Fleet Management Officer acts as the main resource on all matters concerning the internal and external shuttle systems

Main Duties and Responsibilities:

Plans, Policies and Guidelines

• Assists in the development and maintenance of mobility policies and guidelines, including conducting regular reviews and updates to ensure compliance with industry standards and best practices.
• Conducts data gathering and analysis activities to support the formulation of strategic plans, policies, and programs related to shuttle fleet management, utilizing analytical and research skills to identify trends, challenges, and opportunities for improvement.

Mobility Systems Improvement

• Serves as the section’s main liaison for school units (faculty and students) conducting research on the shuttle system, providing guidance and support to ensure that research activities are aligned with the university and the section’s strategic goals and objectives.
• Leads efforts to improve the efficiency of both internal and external shuttle systems through the development and implementation of technology-based solutions, working collaboratively with relevant stakeholders to identify and address operational challenges.
• Assists in the planning and study of demand management initiatives, such as carpool and point-to-point programs, using data analysis and research skills to develop effective strategies for reducing traffic congestion and improving transportation options.
• Prepares technical and statistical reports on trips and ridership data, utilizing analytical skills to identify trends and patterns useful for system and policy improvements.
• Provides input and recommendations for the improvement of both internal and external shuttle systems, including identifying areas for improvement, developing appropriate solutions, and implementing changes to improve service delivery.
• Conducts regular safety and vehicle roadworthiness inspections, ensuring that all vehicles are in compliance with industry and regulatory standards.
• Facilitates regular orientation programs for drivers to ensure that they are and that drivers are aware of safety protocols and procedures equipped with the skills needed to deliver safe and efficient transportation services.

Ensuring Compliance and Performance of Internal and External Shuttle Operations

• Oversees efficient operations of both internal and external shuttle systems, ensuring compliance with contract and service level agreements as well as government requirements.
• Coordinates with the supervisor of outsourced transport service providers regarding employee performance on campus and reviews/endorsed billing for processing of payment.
• Assists in regularly reviewing and updating contract and service level agreements with transport service providers.
• Manages the accreditation of school service and tricycle units deployed on campus.

Managing Mobility Stakeholders

• Coordinates with Basic Education to ensure that operations of the e-Jeep and school service are meeting expectations and requirements
• Handles concerns and complaints from parents, students, and other stakeholders regarding the school service and tricycle drivers and operators.
• Manages special trip requests for the e-Jeep (e.g. campus tours, event shuttle service) and coordinates with relevant units to fulfill these requests.

Others

• Performs other duties as may be required from the position, in accordance with the instructions of the Director and Assistant Director

Knowledge, Skills and Abilities:

Knowledge

• Data and Information Analysis
• Change Management
• Shuttle Fleet Management
• Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Skills

• Conflict Management
• Communication Skills
• Speaking — Talking to others to convey information effectively.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Coordination Skills
• Coordination — Adjusting actions in relation to others' actions.
• Service Orientation — Actively looking for ways to help people.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

Abilities

• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.

Education and Experience Requirements:

• Bachelor's degree
• Experience in traffic management is an advantage
• 2 years relevant experience