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Senior Researcher | US
BCI Central (Philippines), Inc.
- Makati, Philippines3rd floor , 111 Paseo de Roxas , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- PHP 40.000,00 - PHP 60.000,00 / bulanPHP400006000040000MONTH
- Penuh waktuFULL_TIME
Berakhir 10 months ago
2023-10-30T16:00:00+00:00Deskripsi Pekerjaan
Job Highlights
- Competitive Salary & Benefits
- Training & Development, Supportive working environment
- HMO, Life & Accident Insurance, and others
Job Description
The Senior Researcher shall ensure and maintain high-quality output delivery of project reports by providing training and support to the researchers, and coordinating with PH- and US-based management in the researching of construction projects, placing a focus on project updates and reviews, and staff performance and culture management. This position is an in-office night-shift role.
Senior Researcher Responsibilities:
- Ensure daily achievement of KPIs for each researcher by reviewing activity regularly, and managing and directing specific aspects of performance and improvement areas
- Provide first-level feedback to staff (one-on-one, team, and performance appraisals)
- Facilitate productive team meetings and trainings regularly and as needed
- Manage and improve staff performance via coaching and mentoring
- Ensure the Department delivers high-quality standards with timely and accurate information via legitimate sources (confirmed information from key decision makers and legitimate and permitted sources among others)
- Thorough oversight and involvement with PH and US managers and staff
- Liaises with US Research Managers, and directly reports to PH-US Research Manager
- Ad hoc research management support as needed
Daily Research Responsibilities:
- Add individual updates (secondary and primary) which includes making phone calls to get construction updates from project contacts within the American building and construction industry
- Review new projects and updates created by the team for timely and accurate information based on assigned source, extra internet research, and outbound calls to contacts
- Validate leads generated from third-party service and/or team members to ensure zero or low number of invalids and duplicates are submitted
- Ensure researchers use legitimate, reliable, and permitted sources of information
- Participate in regular and random research audit
Kualifikasi Minimum
- 2-3 years of experience in BPO set-up/ customer service environment
- Bachelor’s Degree holder in any field
- Experience working nightshift in Supervisory position is an advantage but not required
- Excellent communication skills in both written and verbal
- Great interpersonal skills to engage with teams and stakeholders effectively
- Able to work in night shift (10pm – 7am)
- Able to work onsite in Makati City
Fasilitas dan Tunjangan
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Keahlian yang diperlukan
- Research
- People Management
- Communication Skills
Jurusan yang Diminati
- Political Science
- Humanities
- Communication Arts
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- General Services
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- 111 Paseo de Roxas Building, 111 Paseo de Roxas, Legazpi Village, Makati, 1229 Metro Manila, Philippines
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