Ruby on Rails Developer  

As a Customer Experience Engineer, you will be part of a team providing Tier 3 support to concerns escalated by the clients. You’ll work closely with the Senior VP of Engineering, while collaborating with the full engineering team to understand, investigate, diagnose, and solve any complex issues on the platform.

Responsibilities:

• Familiarize oneself with the Client’s products, services, and offerings
• Understand the Client’s code base, logs, and servers
• Provide support to troubleshoot and resolve issues reported by external customers through phone, chat, and email
• Understand, investigate, diagnose, and solve any complex issues directly escalated by the customers
• Identify, record, document, reproduce, report, and track bugs
• Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers

Must be ameneble to work Mondays to Fridays from 9 PM to 6 AM MNL

• Bachelor’s degree or trained with a degree in Computer Science, Information Technology, Software Engineering, or a similar field.
• At least 2-3 years of experience in PHP, Rails, and JavaScript
• Advanced programming and development skills including databases and automation systems
• At least 1-2 years of experience providing Technical Support and/or Customer Service experience
• A proven record of strong organizational, prioritization, and project management skills with extreme attention to detail
• Excellent analytical and problem-solving skills