Senior Customer Advocate  

What is your role?
We are looking for a motivated and confident individual to join our amazing Customer Service team. Our Customer Support team plays a critical role in the Boldr experience, from the very beginning of their journey in helping select the perfect car seat or at the end when a loved one is trying to send a gift and tracking the order. This can be over email or chat- we go where the customer is!

What will you do?

• Engage directly with customers who contact us for a variety of topics
• Research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues
• Follow processes and policies to best help customers and work with other teams
• Participate in recurring shift huddles, CS Team meetings, virtual CS Team events, and one on one meetings with your manager
• Communicate regularly with your team in slack to ensure sufficient coverage for customers and to connect with your teammates
• Operate with understanding, active listening, patience, empathy, and kindness to customers and Team Members alike
• Go above and beyond to “Wow” our customers
• Operate with a willingness to learn - share feedback, get feedback

You have:

• 2+ years experience in a customer support role.
• You love helping people and find it rewarding to solve people’s problems, then you love to proactively use that experience to make the whole service better.
• Proven ability to communicate complex technical problems in a human tone and customer-friendly language.
• Strong interpersonal skills are required to function both in a team environment and to build relationships with our customers.
• Team first mentality.
• Able to hear and implement feedback quickly.
• High attention to detail.
• Proven ability to produce high quality work consistently.
• Demonstrated sound problem solving skills.
• Strong verbal and written communication skills.
• You have dedicated quiet space with high-speed internet, and when working a shift you can focus 100% of your attention to our customers and responding to customer chats.