Virtual Receptionist | Day Shift | Work From Home  

As a Virtual Receptionist, you will:

• Manage virtual reception for our client, handling inbound calls and emails
• Help our client drive their business forward by enabling them to focus on the important items

As a Virtual Receptionist, your daily tasks may include:

• Handle all phone calls effectively with politeness and in a professional manner
• Follow the proper procedure when requested to divert a call
• Make outbound appointment reminders to clients
• Triage new patient referrals and schedule appointments for them
• Manage incoming (virtual) faxes from the clinic’s inbox and import them into the relevant patient’s file, and forward to the relevant doctor
• Perform admin tasks such as reports, documentations, and updating of patient records
• Provide support and assistance to the client’s onsite team with back-office work as required
• Contribute to team’s effort and perform other duties as requested by the client or assigned by the management

Essential Experience

• Proficient with MS Office application, particularly Outlook, with at least basic Excel skills
• Minimum 2-3 years’ work experience in an admin role
• At least 1-year call handling experience

Advantageous

• Experience in handling Australian accounts
• Experience in Open Dental or any medical-related software
• Have a clear or neutral accent

Required Attributes

• Excellent call handling skills
• Excellent verbal and written communication skills
• Ability to deliver a high quality/professional service
• Technologically adept and highly trainable in new skills and software
• Outstanding attention to detail
• Respect for the confidentiality and the sensitivity of information
• Ability to multitask and manage competing deadlines
• Flexibility to perform other relevant tasks as required by the client
• Ability to work with minimum supervision

Clear Admin Peopleis looking for a Virtual Receptionist to work with our client, an Australia-based firm providing the highest quality care in the dental industry. Our client specializes in periodontal disease with multiple approaches to the best dental solutions for their patients. They strive to treat patients and family members with empathy and provide personalised care based on their patients’ needs.

Role and Opportunity

Your new role is to provide administrative support to the team. You will be primarily in charge of implementing an effective phone call system, such as answering phone calls from existing patients to make or change a booking, diverting calls, etc.