Sales Assessment Officer day shift  

Are you ready to embark on an exhilarating journey in the world of risk management and compliance? Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team as a Sales Assessment Officer! By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.

As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure!

The Sales Assessment Officer is responsible for managing the day-to-day processing of sales enquiries and follow ups, including managing leads records in the sales system and assisting the other areas in the Sales Department

Responsibilities and Tasks:

• Respond to sales inquiries - inbound and outbound via phone and email/sms
• Provide timely response to customer enquiries and manage expectation and service delivery standards
• Keep accurate records of customer enquiries including customer details and nature of the inquiry
• Adhere to established sales processes
• Maintain a focus on enhancing customer service skills and knowledge
• Action other tasks or duties due to business exigencies or as deemeed necessary by management to achieve business goals

• Availability to work on weekends (5 working days; Day shift)
• Strong written and oral communication skills, including presentation skills
• Excellent analytical skills - able to provide insights based on analysis
• Good planning and organising skills; good attention to detail
• Ability to work well under pressure and meet deadlines
• Ability to work independently and in a team environment
• Results-driven; Knowledge sharing mentality
• Excellent work ethic