E Commerce Account Officer  

Job Description:

As the E-commerce Account Officer, you will be pivotal in managing our online presence across various e-commerce platforms, including Shopee, Lazada, Zalora, and Shopify. Your responsibilities will extend to coordinating closely with the Marketing and Merchandising Planning and Control Department to ensure alignment between online sales strategies and overall business objectives.

What you'll do:

1. E-commerce Platform Wizardry:
   • You'll be the master of our online storefronts, ensuring they flawlessly showcase our latest trends and collections.
   • Dive deep into each platform's unique features to optimize product listings, from catchy titles to irresistible images.
2. Heartfelt Collaboration with Marketing and Merchandising:
   • Work hand-in-hand with our creative minds in Marketing to align our online sales strategies with the captivating campaigns they craft.
   • Collaborate closely with our Merchandising Planning and Control Department to ensure our online assortments are in sync with our offline offerings, creating a seamless shopping experience for our customers.
3. Data Whisperer and Strategy Savant:
   • Harness the power of data to uncover insights that drive our online sales strategies forward.
   • Translate numbers into actionable plans, whether tweaking our promotional calendar or refining our product assortment.
4. Customer Care Champion:
   • Embrace every customer interaction as an opportunity to create a memorable experience.
   • Listen, empathize, and go above and beyond to resolve any issues our customers may encounter, turning them into lifelong fans of FashionFusion.
5. Team Player Extraordinaire:
   • Bring your collaborative spirit to the table, working closely with cross-functional teams like Store Operations, Fulfillment, and Customer Service to ensure our online operations run smoothly.

Share your knowledge and insights with your teammates, fostering a culture of continuous learning and growth.

What we are looking for:

• A genuine love for fashion and a keen eye for style.
• Previous experience in e-commerce, preferably in the retail apparel and fashion industry.
• Familiarity with Shopee, Lazada, Zalora, and Shopify or a willingness to dive in and learn.
• Strong analytical skills paired with a creative mindset.
• Excellent communication skills, both verbal and written.
• A natural knack for building relationships and collaborating with diverse teams.