Merchant Support Representative | Cebu  

The Merchant Support Representative is responsible for:

• Communicate with partners to understand their needs and explain partnership value.
• Build relationships with partners based on trust and respect.
• Collaborate with internal departments to facilitate partner’s fulfillment.
• Collect and analyze data to learn more about consumer behavior.
• Keep accurate records pertaining to inventory and account notes.
• Maintain updated knowledge of company products and services.
• Resolve complaints and prevent additional issues by improving processes.
• Identify industry trends.
• Act as a client advocate with a focus on improving the partner experience
• Minimum Qualifications

• Bachelor’s degree in sales, communications, or related field.
• Exceptional verbal and written communication skills.
• Ability to understand, synthesize, and communicate results/data to clients.
• Adaptability and strong problem-solving skills.
• Excellent active listening skills.
• Ability to build rapport and collaborate with others.
• Understanding consumer behaviors and industry trends.
• At least 1 year of work experience specializing in Sales/ Product/Project Management / Advertising / Marketing.
• Project-based
• Applicants must be located in Cebu
• Jobs Summary