Customer Care Agent | Team Leader  

• Handles inbound and outbound calls for:

a. Eligibility verification
b. Provider Network Information
c. Inquiries on Clients' Medical Plan/ Schedule of Benefits (SOB)
d. Other related queries/requests from brokers, accredited Network Providers, clients and other intermediaries

• Issuance of Letter of Authority (LOA) for all eligible In-Patient (IP) and Out-Patient (OP) availments
• Coordinates with accredited medical provider hospital admission of clients
• Computes for clients' eligible medical benefits during hospital discharge and ensure all excess of benefits (EOB) are collected prior to discharge.
• Attend to clients' and intermediaries' queries/requests/complaints course thru other sources than voice calls (Mobile App/ e-mail / sms etc.)
• Undertakes all other tasks that may be assigned from time to time.

• Graduate of Nursing or Allied Medical courses

• With leadership potential or experience as Team Leader

• Computer literate with working knowledge on MS Word and Excel

• Communicates articulately in Tagalog and English, Cebuano dialect is a plus

• Willingness to go on shifting 24/7 duties including Saturday and Sunday