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Customer Care Agent | Team Leader
IMPACT - Training / Marketing / Consulting
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 8 months ago
2024-01-07T16:00:00+00:00Deskripsi Pekerjaan
- Handles inbound and outbound calls for:
a. Eligibility verification
b. Provider Network Information
c. Inquiries on Clients' Medical Plan/ Schedule of Benefits (SOB)
d. Other related queries/requests from brokers, accredited Network Providers, clients and other intermediaries
- Issuance of Letter of Authority (LOA) for all eligible In-Patient (IP) and Out-Patient (OP) availments
- Coordinates with accredited medical provider hospital admission of clients
- Computes for clients' eligible medical benefits during hospital discharge and ensure all excess of benefits (EOB) are collected prior to discharge.
- Attend to clients' and intermediaries' queries/requests/complaints course thru other sources than voice calls (Mobile App/ e-mail / sms etc.)
- Undertakes all other tasks that may be assigned from time to time.
Kualifikasi Minimum
-
Graduate of Nursing or Allied Medical courses
-
With leadership potential or experience as Team Leader
-
Computer literate with working knowledge on MS Word and Excel
-
Communicates articulately in Tagalog and English, Cebuano dialect is a plus
-
Willingness to go on shifting 24/7 duties including Saturday and Sunday
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- Makati, Metro Manila, Philippines
- Industri
- Marketing / Advertising / Sales
- Lowongan
- 1 lowongan dibuka
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