Technical Systems Support Specialist  

Support

• Perform problem isolation and analysis and provide a workaround or permanent fix to Clients first level support.
• Escalate unresolved Second Level problem to solution architect, product development team and principal’s technical support.
• Provide 2nd level support by responding and resolving application and system problems referred to us by our customers First Level support. Support is thru email, phone and onsite if necessary.
• Answer technical issues raised by clients IT Managers, CIO on how to optimize usage of Infomax products.
• Conduct installation and verification testing of software products as needed.
• Communicates with Clients regarding Product Support Lifecycles in order not to disrupt operations.
• Conduct regular refresher product training and new product features to Clients
• Perform other job-related task may be assigned from time to time

Implementation

• Install Infomax products as part of a Project Implementation Team
• Customize client solutions based on requirements documents provided by Services/Solutions Architect Team
• Performs assistance during SIT and UAT during solution implementation
• Implement changes and/or updates to client solutions post-implementation
• Provide documentation requirements as part of the Implementation Deliverables.
• Provide input to Professional Services and other enhancement requirements for Migration Services should a client want to migrate to another platform for the product version
• Inform the immediate supervisor and project manager of any issues that may affect the project.

• Bachelor's Degree in Computer Science, IT, or equivalent courses.
• Job Specialization: IT/Computer –Systems & Applications Implementation
• At least 1-2 Years of working experience
• Skills & Competencies:
  • Sharepoint
  • Windows Server
  • Linux
  • Cloud
  • Microsoft SQL Server
  • Active Directory
  • Web Deployment (Apache Tomcat/IIS)
  • Software Implementation
  • Critical and Analytical thinking