Customer Account Management Associate  

Key Responsibilities:

1. Customer Relationship Maintenance:

• Responsible for building and maintaining positive relationships with existing customers to understand their logistics needs and business goals.
• Communicate regularly with customers to ensure they are satisfied with the company's services and to address their questions and concerns.

2. Customer Satisfaction Management:

• Monitor customer satisfaction, collect feedback, and take steps to improve the customer experience.
• Assists in resolving customer complaints to ensure issues are resolved promptly and to prevent future issues.

3. Business Re-development:

• Drive increased sales and business growth by developing a deep understanding of customer needs and identifying cross-sell and upgrade opportunities.
• Work with the sales team to develop account maintenance plans to ensure long-term stability and growth of customer relationships.

4. Data Analysis and Reporting:

• Collect and analyze customer data to understand customer demand trends and behavioral patterns.
• Generate regular reports on the progress of customer maintenance and business redevelopment.

5. Collaboration and Teamwork:

• Work closely with the Marketing, Sales and Logistics teams to ensure customer needs are met and provide a consistent customer experience.
• Participate in internal training and knowledge sharing within the company to continuously improve the team's comprehensive capabilities.

• Bachelor degree or professional background in related fields.
• Possess excellent communication and interpersonal skills and be able to build positive relationships with customers at all levels.
• Have good problem-solving and decision-making skills and be able to quickly respond to various challenges and customer needs.
• Ability to analyze data and prepare reports, and be familiar with using office software and customer relationship management tools.
• Applicants with certain work experience in logistics or related fields will be given priority.
• Good team spirit and self-management skills.