Senior Project Management Officer
Kitabisa
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
- Serve as the primary point of contact for clients during the after-sales phase, addressing any inquiries, concerns, or requests in a timely and professional manner.
- Collaborate with internal teams, including account executive, executor team, and support staff, to prioritize and resolve client issues effectively.
- Conduct regular follow-up with clients to ensure their satisfaction and gather feedback for process improvement.
- Coordinate with cross-functional teams to implement solutions, updates, or enhancements based on client feedback or changing requirements.
- Develop and maintain documentation related to client interactions, including support tickets, service requests, and resolution summaries.
- Monitor project timelines and milestones to ensure adherence to schedule and budget constraints.
- Identify opportunities for process optimization and efficiency improvements within the after-sales support function.
- Provide guidance and mentorship to junior members of the PMO team, fostering a culture of continuous learning and development.
- Stay updated on industry trends, best practices, and emerging technologies related to project management and client support.
Kualifikasi Minimum
- Bachelor's degree in business administration, project management, or a related field. Master's degree preferred.
- Proven experience in project management, with a focus on after-sales support and client relationship management.
- Strong understanding of project management methodologies, tools, and techniques.
- Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and internal stakeholders at all levels.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
- Demonstrated problem-solving abilities and a proactive approach to addressing client needs and concerns.
- Proficiency in project management software such as Microsoft Project, Asana, or Jira.
- Experience working in a fast-paced, dynamic environment with tight deadlines and changing priorities.
Fasilitas dan Tunjangan
- Medical / Health Insurance
- Maternity & Paternity Leave
Keahlian yang diperlukan
- Project Management
- Stakeholder Management
- Communication Skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Management and Consultancy
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Jl. Raya Cilandak Kko No.31, RT.14/RW.8, Ragunan, Ps. Minggu
Tentang Kitabisa
What is it like working at Kitabisa?
About us
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.
What we value
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.
Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.