Client Success Specialist  

About the Challenge

Are you a born multitasker? Are you organized, detailed, and service-oriented? Are you a digital savvy, meaning you are able to quickly master new technologies and in particular digital media?

We are currently in the process of looking for a Client Success Specialist to join our growing team. You will be our front-line in supporting our big B2B clients. You will play a critical role in ensuring client success by collaborating with cross-functional teams to develop and execute engaging multi-channel marketing campaigns. You will be a generalist, a project manager while also maintaining client relations.

Your goal is to make our clients successful, by:

• Working closely with the Business Development team to successfully onboard new clients and help develop effective digital marketing campaigns
• Prioritizing and managing multiple complex projects concurrently
• Understanding client needs and requirements, making a plan to meet all the client requirements and making sure the internal teams execute your plan
• Carrying out some 'hands-on' elements such as analyzing and drawing insight from creative teams, performance marketing, and content teams
• Analyzing client campaign performance, preparing and giving presentations to the client to discuss results
• Continued campaign analysis and optimization to generate growth, and ensure the highest level of client satisfaction

• A bachelor degree from reputable Indonesian university or foreign university
• 2-4 years of work experience in client success, account management, consulting, project management or equivalent role
• Experienced in project management skills, great multi-tasker who gets things done
• Excellent written, verbal communication, and presentation skills
• Detail-oriented with the ability to develop activities based upon proactive analysis of client needs
• Demonstrated ability to work in highly collaborative, cross-functional environments
• Demonstrated ability to influence and direct client activities
• Experience working with the staff at multiple levels, including senior management, is a plus
• Effective problem solving, collaboration, and influencing skills are crucial for the position
• Social/digital media savvy