Client Success Officer | Makati  

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

The Client Success Officer drives our company's growth by partnering with clients and identifying their needs. They serve as the primary liaison to coordinate with various internal and external stakeholders to ensure that the client’s needs are met promptly.

Key Responsibilities

• Establish and maintain strong client relationships through regular communication
• Coordinate and manage client expectations through effective project management and account management
• Design and implement strategies that reflect the data collected on current healthcare trends and consumer behavior
• Implement and oversee corporate clinic processes to ensure that medical services meet or exceed industry standards
• Anticipate, escalate, and collaborate with internal and external stakeholders on potential client issues
• Collaborate with cross-functional teams to gather and analyze data from market research, customer feedback, and internal systems, to identify opportunities for improvement
• Evaluate and improve data analytics processes and methodologies to enhance data-driven decision-making within the account management team
• Provide strong leadership to manage medical professionals

Perks and Benefits

• HMO for employees
• Paid leaves
• Medicine coupons
• Opportunities for promotion and performance bonuses
• 13th month pay

Why MedGrocer?

• Progress: To work on projects that involve market research and coordinating with various stakeholders, which enables you to hone your skills in account management, structuring agreements, and market understanding. You will be able to have ownership over your work and have a chance to be exposed to opportunities that could enhance your capabilities in business development
• Purpose: To design and implement an impact in the digitally enabled platform to provide end to end care in the form of integrating onsite medical services and 24/7 teleconsultations in order to enhance the lives of millions of Filipinos
• People: To both work and have fun with a group of dynamic and passionate individuals from diverse backgrounds, from whom you will create bonds with and have the chance to learn from

• 1-3 years experience working in account management, preferably in the healthcare setting;
• Preferably has a bachelor’s degree in Business Administration, Marketing, or any related field;
• Must work onsite in Makati