Senior Officer | Application Support Services  

Major Responsibilities and Duties:

- Provides direct supervision to the IT Application Support Team, coordinates and delegates the responsibilities and oversees the day-to-day functions of the department
- Provides daily direction and communication to the employees so that support tickets are answered timely and efficiently
- Supervises and manages the coordination with the Third Party Solutions Provider and suppliers on the timelines and delivery dates of solutions and enhancements
- Creates and reviews documentation / writes specifications for business requirements and designs IT Systems and components that meet the requirements
- Manages the investigation problems with software applications, diagnoses root causes and works on finding permanent solutions
- Defines application support standards and processes and writes the related documentation
- Assists in the implementation of new business applications, analyzes the requirements of end users, and then tests and integrates applications
- Assists users by providing expert knowledge of the software used
- Installs software upgrades and ensures that the systems are maintained and fit for purpose
- Performs other job related duties as assigned by superiors

Educational Requirement:

• Bachelor’s Degree in IT/Computer Science/Info Sec or any IT related course.
• ITIL Certification V3 is an advantage

Experience Requirement:

• Experience in Development and Support, SQL Scripting, Network, Database, System Administration, Oracle Opera PMS, Network & Information Security
• Supervisory/Management experience with Applications Support teams
• Experience in Casino or Hotel relevant applications is an advantage

Other Qualifications:

• Proficient in Microsoft Office Applications
• Good knowledge of interactions/integration and technical troubleshooting with various desktop/endpoint, printer, scanners, POS, etc.
• Working knowledge in the following: Application Development and Support, SQL Scripting Network, Database, & System Administration, Network & Information
• Strong Organizational Skills.
• Excellent Verbal and written communication and interpersonal skills at all levels.
• Ability to manage multiple and parallel activities.