IT Customer Success
MileApp
- Jakarta Barat, IndonesiaRT03/RW05, Jalan Letjen S Parman, Tanjung Duren Selatan Kel., Grogol Petamburan, Jakarta Barat, DKI Jakarta, IndonesiaJakarta BaratDKI JakartaIndonesiaIndonesiaTELECOMMUTE
- Penuh waktuFULL_TIME
2025-12-01T17:00:00+00:00
Ditutup.
Deskripsi Pekerjaan
- Serving as the first point of contact for customers seeking IT technical or functional assistance over the phone or email and determining the best solution based on the issue and details provided by customers
- Monitor service management tools/ticketing system and administration, and proactively manage the day-to-day issues
- Track the progress of resolution and provide regular updates for follow-up actions and incident status
- Determine the actions required to resolve operational/product problems, escalating as required to minimize the impact on individual users and the organization
- Work with internal teams to ensure issues are actioned and communicated in a timely manner, including service outages/escalated issues and opportunities
Kualifikasi Minimum
- Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred but not always required)
- Minimum 1 year of prior experience in IT Support, IT Customer Support, or equivalent
- Experience handling support through various channels such as phone, email, chat, and or ticketing systems
- Experience creating and maintaining support documentation and knowledge bases
- Excellent verbal and written communication skills to effectively interact with customers
- Ability to understand and address customer concerns with patience and empathy
- Strong analytical skills to identify, diagnose, and resolve issues
- Ability to work effectively as part of a team
- Willing to work with night shift
Fasilitas dan Tunjangan
Flexitime
Work from Home
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Lain-Lain
- Work from anywhere
- Laptop for work
- BPJS Kesehatan & TK
- Medical Reimbursement (include Dental & Optical)
- Overtime allowance
- Skill Development allowance
- Employee Loan up to 3x salary
Keahlian yang diperlukan
- Chat Support
- Technical Support
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Gowork Central Park, Jl. Letjen S. Parman, Tj. Duren Sel., Grogol petamburan, Kota Jakarta Barat 11470
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Tentang MileApp
MileApp, an Indonesia-based SaaS company, specializes in field workforce management solutions for leading enterprises, including Unilever, P&G, and Philip Morris. Trusted by over 50,000 users, MileApp powers the execution of more than 1 million field jobs every month. Since its inception in 2017, MileApp has achieved an impressive 100x revenue growth—entirely through organic expansion.