Customer Support Specialist English speaking  

You will join a team that is charged with a new product line contribution as a business unit of Ogloba. Your responsibilities will include acting as main 24/7 communication bridge with the new merchants, client companies, and end-users, helping them with technical issues by contacting our IT team, or simply give user guidance for the use of our Apps and Websites.

You will work in a startup environment located in a modern office in Kemang (South Jakarta).

Role & Responsibility

• Support end-users of the Mobile and Web applications in troubleshooting
• Communication and support to corporate clients
• Communication and support to merchant clients
• Simple reporting

The Company

Ogloba is a leading multinational company that offers secure, flexible and scalable in-store, e-commerce and m-commerce platforms for gifting and loyalty programs, top-ups, money transfers and public transport payment. In 2023, the volume of transactions carried out by Ogloba on behalf of customers rose to € 25 billion globally (IDR 400 trillion).

Work Location

Kemang, South Jakarta

1. You will be required to be team-spirited, able to share information and work closely with both our local partner and the international teams
2. Basic experience in a technology company is a plus
3. Experience in communication and support is a plus
4. Weekend and holiday shifts will be required in WFH basis
5. Fluency in English is a must