Part Time Patient Support Specialist  

• Answering: Answering chats and comments from all social media and other online platforms that Remedy has
• Tracking: Maintain daily tracking and monitoring to quantity inbound queries by
• channel, confirmed appointments and other metrics as needed.
• Knowledge Base: Help improve the knowledge base in IG and Notion so we have standard responses for common inquiries
• Inbound Patient Care: Answer patient queries on social media channels during the assigned schedule. You will also help in monitoring and observing the Patient Support team’s answers on different channels.
• Google Reviews: You will oversee and execute the outreach to secure 5-star Google Reviews (with photos) from patients
• Public Relations: Assistance in crisis management, bad reviews and negative communications
• Data Analysis: Monitor and analyze analytics reports to acquire insights on traffic, demographics and effectiveness of social media campaigns and marketing executions

Required:

• Can render at least 30 hours per week
• Amenable to work in shifting schedules
• Amenable to work during weekends and holidays
• Okay with 1 RD per week
• Someone with great communication skills, a people person
• Someone from the medical and/or customer service field
• Willing to do on-site training/s

Preferred:

• Someone with customer service experience
• Has an experience handling social media inquiries