Key Accounts Associate  

Job Summary:

The Key Accounts Associate is responsible for the efficient management of clients’ inquiries, issues, and support requests, along with other aspects related to customer experience. This role plays a significant part in nurturing relationships with the clients, ensuring prompt and accurate assistance, and enhancing overall customer satisfaction.

Focus Area:

• Customer Support
• Service Quality
• Coordination
• Performance Metrics and Collaboration

• Bachelor’s degree in business or a related field.
• Preferably with work experience in customer support or service
• Customer-centric approach with a focus on satisfaction and issue resolution.
• Good communication and interpersonal skills
• Good problem-solving and decision-making skills
• Ability to think and respond quickly, maintaining composure even in high-pressured situations
• Adaptable and thrives in a fast-paced and changing environment.