CRM & Community Coordinator  

The Role in a Nutshell

As a CRM & Community Coordinator at Strong Pilates Philippines and its affiliate, you play a key role in managing memberships, boosting customer satisfaction, and building a strong community across all studios. You continuously seek to improve operational workflows, ensuring efficiency and alignment with business needs.

In this dynamic role, you'll implement evolving strategies while maintaining a personal connection with members. Your contributions are essential to shaping our culture and enhancing the client experience, driving our continued success.

What You’ll Do

As a CRM Coordinator:

• Manage CRM and social media inquiries with the CRM Manager, handling lead nurturing, client acquisition, conversion, retention, and customer service while ensuring timely solutions that align with company standards.
• Study and optimize operational workflows for lead nurturing, client acquisition, conversion, retention, and customer service, generating relevant weekly or monthly reports.
• Grow existing customer accounts by providing personalized service, such as performing touchpoints with recurring members and building relationships both in-person and online. Use effective sales techniques, including upselling services, while documenting member needs and preferences.
• Address and minimize failed payments weekly.
• Identify opportunities to enhance services and offerings.

As a Community Coordinator:

• Deliver exceptional client experiences by authentically representing the brand’s community and culture across all Strong studios.
• Build a strong community by organizing member initiatives and events, ensuring they are well-executed with proper planning, timing, budgeting, and documentation.

Other Key Responsibilities

• Take pride in Strong Pilates Philippines studio/s as if they were your own.
• Be a proud and visible ambassador for Strong Pilates Philippines.
• Contribute to nurturing the sense of community within Strong Pilates Philippines.

Who You Are

• Two (2) years of customer service experience with excellent communication, interpersonal, and teamwork skills
• Bachelor’s degree required
• Proven ability to consistently meet and exceed targets
• Loyal, hard-working, and reliable, always meeting deadlines.
• Highly organized with exceptional attention to detail
• Thrives in a fast-paced, small-business environment with shifting priorities.
• Enjoys collaborating with business owners.
• Flexible, able to handle multiple roles, and willing to work flexible hours.
• Passion for fitness with a willingness to learn.